Terms and Conditions

1. Services

The Studio offers custom 3D scanning, reverse engineering, CAD modelling, 3D printing, and related finishing and consultation services. Each job is scoped individually based on the Client's requirements and confirmed in writing (via WhatsApp, email, or a written quote) before work begins.

The Studio reserves the right to decline any job at its sole discretion, including but not limited to jobs that involve regulated products, safety-critical applications, materials or processes beyond the Studio's current capability, or work that may infringe the intellectual property rights of third parties.

2. Custom-Made Products

All parts produced by the Studio are custom-made to the Client's specifications. Under EU consumer protection law (Directive 2011/83/EU, Article 16(c)), the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. Custom parts are therefore non-returnable and non-refundable, except in the case of a confirmed manufacturing defect (see Section 7).

3. Scope and Intended Use

3.1 Non-structural, non-safety-critical parts only. Unless explicitly agreed in writing and reflected in the quote, all parts are designed and produced for non-structural, non-safety-critical, decorative, or general-use applications. Parts are not certified for load-bearing, pressure-bearing, marine safety, automotive safety, medical, or aerospace applications.

3.2 Material and process characteristics. Parts are produced using Fused Deposition Modelling (FDM) 3D printing, which has inherent characteristics including visible layer lines, dimensional tolerances typically within ±0.2–0.5 mm, anisotropic mechanical properties (parts are weaker along the layer direction), and material behaviour that may differ from injection-moulded or machined equivalents. These are not defects.

3.3 Client responsibility. The Client is solely responsible for determining whether a part produced by the Studio is suitable for the Client's intended application. The Studio provides material and design guidance based on professional engineering judgment, but this does not constitute a guarantee of fitness for any particular purpose. If the Studio advises that a particular application is beyond what can safely be achieved with FDM printing, the Client is strongly encouraged to follow that advice.

3.4 No use in safety-critical applications without written agreement. The Client agrees not to use parts produced by the Studio in any safety-critical, structural, load-bearing, or life-sustaining application unless the Studio has expressly agreed in writing that the specific part and material are suitable for that purpose and the quote reflects that scope.

4. Quotes, Pricing, and Payment

4.1 All quotes are provided in writing (via WhatsApp, email, or formal quote document) and are valid for 14 days from the date issued, unless otherwise stated.

4.2 Prices are quoted in euros (€) and include all applicable taxes unless otherwise stated. If the Studio is VAT-exempt under the Portuguese simplified regime, this will be noted on the invoice.

4.3 Payment terms are specified on each quote. Unless otherwise agreed: a 50% deposit is required before work begins, and the remaining balance is due upon completion and before delivery of the finished part(s).

4.4 Work begins only upon receipt of the deposit. The Studio is not obligated to begin work, reserve production time, or hold materials before payment is received.

4.5 If the scope of work changes after the quote is accepted (for example, the Client requests design modifications, additional iterations, or a material change), the Studio will provide a revised quote. Additional work will not proceed until the revised quote is accepted and any additional deposit is paid.

5. Intellectual Property

5.1 Client-provided designs. If the Client provides a 3D model, CAD file, or physical object for scanning, the Client warrants that they are the rightful owner of or have authorisation to reproduce that design. The Client shall indemnify the Studio against any third-party intellectual property claims arising from the reproduction of Client-provided designs.

5.2 Studio-created work. All scan data, CAD models, engineering files, and digital assets created by the Studio during the course of a job remain the intellectual property of the Studio, unless a written agreement for file transfer is made and reflected in the quote. The Client receives the physical part(s); delivery of digital files is a separate, priced service.

5.3 Parts library. The Studio may retain anonymised engineering data (dimensions, material specifications, print settings) from completed jobs for the purpose of building an internal reference library and improving future services. No personally identifiable client information will be stored in this library.

5.4 Portfolio and documentation. The Studio may photograph, film, or otherwise document the production process and finished parts for use in its portfolio, social media, and marketing materials, unless the Client requests confidentiality in writing before work begins.

6. Delivery and Inspection

6.1 Estimated delivery times are provided with each quote. These are estimates, not guarantees. The Studio will inform the Client promptly if a significant delay is expected.

6.2 The Client must inspect all delivered parts within 7 calendar days of receipt and report any defects or non-conformities to the Studio in writing (via WhatsApp or email) with photographs. Parts not reported as defective within this period are deemed accepted.

6.3 If the Client uses, installs, modifies, paints, or otherwise alters a part before reporting a defect, the part is deemed accepted and the Studio's warranty obligations under Section 7 do not apply.

7. Warranty and Defects

7.1 The Studio warrants that all parts will substantially conform to the agreed specifications at the time of delivery. If a part is confirmed to have a manufacturing defect (incorrect dimensions beyond stated tolerances, material defect, or print failure), the Studio will, at its sole option: (a) reprint the part at no additional charge, or (b) refund the price paid for that specific part.

7.2 This warranty does not cover: normal wear and tear; damage caused by misuse, improper installation, or exposure to conditions beyond the stated material properties; use in applications for which the part was not designed or recommended; or cosmetic characteristics inherent to the FDM printing process (layer lines, minor surface texture variations, support material marks).

7.3 Beyond the express warranty in 7.1, all parts are provided "as is." To the maximum extent permitted by Portuguese law, the Studio disclaims all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

8. Limitation of Liability

8.1 The Studio's total liability for any claim arising from or related to a job shall not exceed the total price paid by the Client for that specific job.

8.2 To the maximum extent permitted by applicable law, the Studio shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to: loss of profits, loss of use, damage to property or equipment, costs of substitute products or services, or any other damages arising from the use or inability to use parts produced by the Studio.

8.3 Nothing in these Terms shall exclude or limit the Studio's liability for death or personal injury caused by gross negligence, fraud, or any other liability that cannot be excluded or limited under Portuguese law.

9. Cancellation

9.1 The Client may cancel an order at any time before production begins (i.e., before the print has started or the scan session has taken place). In such cases, the deposit will be refunded in full.

9.2 If the Client cancels after production has begun, the Client is responsible for the cost of work already performed, including scan time, modelling time, materials consumed, and print time. The Studio will provide a breakdown of costs incurred.

9.3 The Studio may cancel an order at any time if it determines that the job cannot be completed to a satisfactory standard, if new information changes the scope or risk profile of the work, or for any other reasonable cause. In such cases, any deposit or payment for undelivered work will be refunded in full.

10. Client Obligations

The Client agrees to:

• Provide accurate and complete information about the required part, its intended use, and any relevant constraints (dimensions, environment, loads, temperature exposure).
• Inform the Studio of any safety-critical, structural, or regulatory requirements before a quote is issued.
• Not submit designs or objects for reproduction that infringe the intellectual property rights of any third party.
• Respond to approval requests within a reasonable timeframe. If the Client does not respond to a design approval request within 14 days, the Studio may proceed based on the last approved version or cancel the order.
• Provide safe and reasonable access to the object or location if on-site scanning is required.

11. Data Protection

The Studio processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and Portuguese Law n.º 58/2019. Personal data collected during the course of business (name, contact details, delivery address, project details) is processed solely for the purpose of fulfilling the service and for legitimate business interests (invoicing, warranty tracking, communication). For full details, see our Privacy Policy.

12. Force Majeure

The Studio shall not be liable for delays or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to equipment failure, supply chain disruptions, power outages, natural disasters, or government actions. The Studio will inform the Client promptly and will resume performance as soon as reasonably practicable.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Portugal. Any dispute arising from or in connection with these Terms or the services provided shall be submitted to the competent courts of the judicial district of Cascais, Portugal.

14. Amendments

The Studio reserves the right to update these Terms at any time. The version in effect at the time a quote is issued and accepted governs that job. Updated Terms will be published on the Studio's website with the revision date noted.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Contact

For questions about these Terms, please contact the Studio at:
Email: contact@take-two.co
WhatsApp: (+351) 967 735 631
Address: Cascais, Portugal